Managed Support

Go-live is the middle of an engagement, not the end. We keep monitoring, measuring and iterating so the value we promised keeps showing up in your reporting months after launch.

Support runs follow-the-sun across our delivery centres, so issues get picked up quickly regardless of your time zone.

24/7
Monitoring

Monthly Value
Reporting

What Benefits?

Well-managed support keeps systems reliable and improving, instead of quietly decaying after the team that built them moves on.

• Follow-the-sun monitoring and response
• Regular iteration against measured results
• Monthly value reporting your team can audit

• Faster fixes with people who know the system
• Capacity planning ahead of growth
• A single point of ownership after go-live

Frequently Asked Questions

• 01. Is this a fixed retainer or pay-as-you-go?
  Both models are available. We agree the shape during the assessment based on how much ongoing change your systems need.
• 02. What if the original build was done by someone else?
  We regularly take over support for systems we did not originally build. We start with an audit so we understand what we are supporting before we commit to response times.
• 03. How is response time measured?
  We agree severity levels and target response times upfront, and report against them monthly alongside the value metrics for the engagement.