Generative AI & LLMs

Generative AI & LLMs

Large language models are cheap. Getting them to be reliably right is the work.

We build generative AI that operates on your knowledge, inside your tenancy, with citations, evaluation and guardrails — because a confident wrong answer to a customer costs more than the licence ever saved.

Abstract visualisation of language and data being processed
Fig. 01 — Retrieval-grounded generation with citation-level traceability

−82%

handling time

On document-heavy intake and review work

96%

extraction accuracy

Field-level, on unstructured client documents

0

data leaves

Client data never used to train external models

The Story

Six thousand pages a month, read by three people.

A lending client's underwriting team was reading bank statements, tax filings, valuations and title documents by hand. Six thousand pages in an average month, spread across three analysts, with a four-day turnaround that lost deals to faster competitors and a defect rate nobody wanted written down.

Generative AI was obviously applicable. What made it work was refusing to trust it blindly. Every extracted field carries a citation to the page and line it came from. Anything below a confidence threshold is routed to a human with the source highlighted. The evaluation suite runs on a labelled set before any model or prompt change ships.

Turnaround went from four days to under four hours, the defect rate fell, and the analysts stopped transcribing and started underwriting. Same three people, a materially larger book.

The citations were what got it past our credit committee. They could check the machine's homework.

Head of Credit Operations Specialist lender, United States
Capabilities

Where generative AI earns its keep in real operations.

We deploy generative AI against document volume, knowledge access and content throughput — the three places where language work quietly consumes payroll.

Documents

Document intelligence

Classify, extract, validate and reconcile fields from contracts, statements, invoices, claims, titles and forms — with a citation for every value.

Knowledge

Enterprise knowledge assistants

Answer staff and customer questions from your policies, tariffs, manuals and product data — grounded, cited, permission-aware and always current.

Operations

Drafting & summarisation

Case notes, credit memos, service responses, inspection reports and handover summaries drafted from source data for a human to approve.

Commercial

Proposal & content operations

Generate compliant proposals, listings, product copy and multilingual variants from structured inputs and an approved brand voice.

Engineering

Code and data copilots

Internal copilots grounded in your codebase, schemas and runbooks, accelerating engineering and analytics work without exposing your IP.

Reliability

Evaluation & guardrails

Labelled evaluation sets, regression testing, prompt versioning, jailbreak resistance and refusal behaviour defined before launch.

Fig. 02 — Human approval kept exactly where the risk sitsAutomate the reading. Keep the judgement.
Team collaborating over documents and analysis on a large table
Business Outcomes

The business effect of language work at machine speed.

Each of these is written into the engagement as a number with an owner, a baseline and a review date.

OUTCOME 01

Throughput without headcount

Document and knowledge work scales with volume rather than with hiring, which changes the unit economics of growth in lending, insurance, property and healthcare administration.

OUTCOME 02

Turnaround becomes a selling point

Decisions in hours instead of days win business outright in competitive markets. Several clients now advertise the turnaround the AI made possible.

OUTCOME 03

Institutional knowledge stops walking out

When the answer lives in a grounded assistant rather than in one long-serving colleague's head, onboarding gets faster and service quality gets less personality-dependent.

What You Receive

Generative AI you can put in front of a regulator.

  • Private deployment in your cloud with no external training on your data
  • Retrieval layer over your approved, permissioned corpus
  • Citation and confidence surfaced in every output
  • Labelled evaluation suite plus regression gates on every change
  • Human review workflow for low-confidence and high-risk cases
  • Cost-per-document and cost-per-answer reporting
Technology & Method

The engineering underneath.

Proof

Numbers from work already in production.

Measured against the baseline agreed with the client before the engagement started.

4 days → 4 hrs

Underwriting turnaround

Document intelligence in specialist lending

6,000

Pages processed monthly

Previously read manually by three analysts

96%

Field-level accuracy

With citation and confidence routing

Questions

What risk, legal and IT teams ask.

  • 01. Will our data train someone else's model?
    No. We deploy in your tenancy with training and retention disabled on the provider side, and this is written into the contract rather than left to a settings page.
  • 02. How do you stop hallucination?
    By constraining answers to retrieved, approved content, requiring citations, thresholding on confidence and routing anything uncertain to a human. Where a claim cannot be grounded, the system says so instead of inventing.
  • 03. Which model do you use?
    Whichever wins your evaluation set at acceptable cost and latency. We build model-agnostic so that when the frontier moves — and it moves every few months — you switch without rebuilding.
  • 04. Can it run without internet access?
    Yes. For clients with strict residency or air-gap requirements we deploy open-weight models entirely inside their own infrastructure.
Related

Where to go next.

01 / 03

AI Automation

Work that runs itself, end to end.

Continue reading
02 / 03

Responsible AI

Governance, safety and auditability by default.

Continue reading
03 / 03

Banking & Financial Services

Lending, risk and collections.

Continue reading
Next Step

Show us the pile of paper. We will show you the cost of reading it by hand.

The assessment samples your real documents, measures achievable accuracy and models the value of the turnaround you would gain.